These Terms and Conditions (“Terms”) govern your use of the website https://themaysgermanstore.co.ke/ (the “Site”) and the purchase of products from The Mays German Store (“we,” “us,” or “our”).
By accessing or using the Site, you agree to be bound by these Terms.
Agreement to Terms
By placing an order on the Site, you warrant that you are at least 18 years old or are visiting the Site under the supervision of a parent or guardian.
Products and Orders
Product Descriptions: We strive to ensure that product descriptions are accurate, complete, and reliable. However, we do not warrant that product descriptions or other content of the Site are 100% accurate, complete, reliable, current, or error-free.
Pricing: All prices are listed in Kenyan Shillings (KSh) unless otherwise stated and are subject to change without notice. The final price includes applicable taxes but excludes shipping costs, which will be added during checkout.
Order Acceptance: The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any product or service and/or to refuse service to any customer.
Payment
We accept various forms of payment, which are specified on the Site. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
Shipping and Delivery
Shipping: We will ship products to the address designated by you. Shipping times and costs are estimates and are provided at checkout.
Risk of Loss: All items purchased from the Site are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
Refund and Returns Policy
The following terms govern all refunds and returns and are hereby incorporated into these Terms and Conditions:
Our Commitment to You We want you to be completely satisfied with your purchase. If, for any reason, you’re not happy with your order, we offer a hassle-free return policy.
Return Eligibility To be eligible for a return, your item must be:
Unopened and unused
In its original packaging
Purchased within 30 days of the delivery date
Return Process
Contact Us: Please reach out to our customer support team at sales@themaysgermanstore.co.ke or +254 790834981 to initiate a return.
Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
Refund or Exchange: Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to your original payment method.
Exceptions Please note that certain items, such as hygiene products, cannot be returned due to health and safety reasons.
Additional Information
Sale Items: Sale items are final sale and cannot be returned or exchanged.
Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of The Mays German Store or its content suppliers and is protected by copyright and intellectual property laws.
Limitation of Liability
To the fullest extent permitted by applicable law, The Mays German Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Site; (b) any conduct or content of any third party on the Site.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.
Contact Information
Questions about the Terms and Conditions should be sent to us at info@themaysgermanstore.co.ke or via phone at +254 790834981.