This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://themaysgermanstore.co.ke/ (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.
When you make a purchase or attempt to make a purchase through the Site, we collect “Order Information,” which includes:
Name
Billing and Shipping Address
Payment Information (processed by third-party payment processors)
Email address
Phone number
How We Use Your Personal Information
We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you.
Screen our orders for potential risk or fraud.
Provide you with information or advertising relating to our products or services (in line with your preferences).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above:
Service Providers: We use WooCommerce/WordPress to power our online store. We also use shipping carriers to deliver your orders.
Payment Processors: Your payment data is processed securely by third-party payment gateways (e.g., M-Pesa, card services). We do not store full credit card details.
Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Your Rights
If you are a resident of Kenya, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Refund and Returns
For details on how we process and manage information related to product returns and exchanges, please refer to our dedicated Refund and Returns Policy (Section 3 below).
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@themaysgermanstore.co.ke or by phone at +254 790834981.
Refund and Returns Policy
(This policy is included in the Terms and Conditions above but is provided here as a separate, dedicated document as requested. This content was fetched directly from the URL: https://themaysgermanstore.co.ke/refund_returns/)
Refund and Return Policy
Our Commitment to You We want you to be completely satisfied with your purchase. If, for any reason, you’re not happy with your order, we offer a hassle-free return policy.
Return Eligibility To be eligible for a return, your item must be:
Unopened and unused
In its original packaging
Purchased within 30 days of the delivery date
Return Process
Contact Us: Please reach out to our customer support team at sales@themaysgermanstore.co.ke or +254 790834981 to initiate a return.
Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
Refund or Exchange: Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to your original payment method.
Exceptions Please note that certain items, such as hygiene products, cannot be returned due to health and safety reasons.
Additional Information
Sale Items: Sale items are final sale and cannot be returned or exchanged.
We appreciate your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to contact our customer support team.
By accessing or using the Site, you agree to be bound by these Terms.
Agreement to Terms
By placing an order on the Site, you warrant that you are at least 18 years old or are visiting the Site under the supervision of a parent or guardian.
Products and Orders
Product Descriptions: We strive to ensure that product descriptions are accurate, complete, and reliable. However, we do not warrant that product descriptions or other content of the Site are 100% accurate, complete, reliable, current, or error-free.
Pricing: All prices are listed in Kenyan Shillings (KSh) unless otherwise stated and are subject to change without notice. The final price includes applicable taxes but excludes shipping costs, which will be added during checkout.
Order Acceptance: The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any product or service and/or to refuse service to any customer.
Payment
We accept various forms of payment, which are specified on the Site. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
Shipping and Delivery
Shipping: We will ship products to the address designated by you. Shipping times and costs are estimates and are provided at checkout.
Risk of Loss: All items purchased from the Site are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
Refund and Returns Policy
The following terms govern all refunds and returns and are hereby incorporated into these Terms and Conditions:
Our Commitment to You We want you to be completely satisfied with your purchase. If, for any reason, you’re not happy with your order, we offer a hassle-free return policy.
Return Eligibility To be eligible for a return, your item must be:
Unopened and unused
In its original packaging
Purchased within 30 days of the delivery date
Return Process
Contact Us: Please reach out to our customer support team at sales@themaysgermanstore.co.ke or +254 790834981 to initiate a return.
Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
Refund or Exchange: Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to your original payment method.
Exceptions Please note that certain items, such as hygiene products, cannot be returned due to health and safety reasons.
Additional Information
Sale Items: Sale items are final sale and cannot be returned or exchanged.
Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of The Mays German Store or its content suppliers and is protected by copyright and intellectual property laws.
Limitation of Liability
To the fullest extent permitted by applicable law, The Mays German Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Site; (b) any conduct or content of any third party on the Site.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.
Contact Information
Questions about the Terms and Conditions should be sent to us at info@themaysgermanstore.co.ke or via phone at +254 790834981.